Returns & Refunds

We want you to feel confident shopping with NeatMellow. If something isn’t right with your order, please review the information below or contact us at service@neatmellow.com.

30-Day Return Window

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories and any other items included with the product.

Proof of purchase or your order information may be required to process a return.

Starting a Return

Before returning an item, please contact us at service@neatmellow.com with your order information and the reason for your return.

We will provide return instructions after reviewing your request. Items returned without first contacting us and receiving return instructions may not be accepted.

Return Shipping

For returns that are not related to a defective, damaged or incorrect item, the customer is responsible for return shipping costs.

Original shipping charges, including the $5.99 standard shipping charge where applicable, are non-refundable.

If your original order qualified for free standard shipping, we will not deduct the original standard shipping cost from your refund solely because the order is being returned.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged or defective, or if you receive the wrong item, please contact us within 48 hours of delivery at service@neatmellow.com.

Please include your order information and clear photos showing the issue so we can review the situation and assist you.

For an approved return involving a damaged, defective or incorrect item, NeatMellow will be responsible for reasonable return shipping or other appropriate resolution costs.

Non-Returnable Items

Items that have been used, altered, damaged after delivery, or returned without their original packaging or included accessories may not be eligible for return unless the item was defective when received.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once your return is received, we will inspect the item and notify you of the outcome of your refund request.

If approved, the eligible refund will be issued to your original payment method.

Please note that your bank, credit card company or payment provider may require additional time to process and post the refund to your account after it has been issued.

Exchanges

If you would like to request an exchange, please contact us at service@neatmellow.com. Exchange availability depends on the circumstances of the request and product availability.

Order Cancellations

If you need to request an order cancellation, please contact us as soon as possible at service@neatmellow.com.

We will do our best to assist, but we cannot guarantee that an order can be cancelled once it has entered processing or has shipped.

Questions

If you have questions about a return, refund or your order, please contact us at service@neatmellow.com.

NeatMellow is operated by NOBLE STORM LIMITED.