Shipping Policy
We want your NeatMellow order to arrive as smoothly as possible. Below you’ll find information about order processing, shipping times, rates and tracking.
Order Processing
Orders are typically processed within 1–3 business days after they are placed. Business days do not include weekends or public holidays.
During periods of high order volume or around holidays, processing may take a little longer.
United States Shipping
For orders shipping within the United States:
- Orders under $75: $5.99 standard shipping
- Orders of $75 or more: Free standard shipping
Estimated delivery time is 5–10 business days after your order has shipped.
Delivery estimates are provided as a guide and are not guaranteed. Carrier delays, severe weather, holidays and other circumstances outside our reasonable control may affect delivery times.
Order Tracking
Once your order has shipped, we will send tracking information to the email address provided with your order. Please allow some time for the tracking information to update after you receive your shipping confirmation.
International Shipping
International shipping availability is shown at checkout. Available destinations, shipping charges and estimated delivery options may vary by location.
For international orders, customs duties, import taxes or other fees may be charged by the destination country. Where applicable, these charges are the responsibility of the recipient and are not included in our shipping charges unless otherwise stated at checkout.
Shipping Address
Please review your shipping information carefully before placing your order.
If you need to request an address change, contact us as soon as possible at service@neatmellow.com. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Delayed or Missing Packages
If your tracking information shows an unexpected delay, or if you believe your package may be missing, please contact us at service@neatmellow.com. We will assist you in reviewing the shipment and, where appropriate, working with the carrier.
Questions
If you have any questions about shipping or your order, please contact us at service@neatmellow.com.
NeatMellow is operated by NOBLE STORM LIMITED.